Refund Policy
IDALS A brand of Metamove Studio Private Limited
Last updated: 21 August 2026
If IDALS is not what you expected, we would rather give you your money back than have you feel stuck with it. This page explains exactly when that applies.
The short version
You can request a refund within 5 days of paying, provided you have watched less than 30 minutes of content in that billing period.
That is roughly one tutorial — enough to know whether IDALS is for you, before the refund window closes.
Subscriptions
First purchase
Refundable in full if both apply:
- You request it within 5 days of the payment, and
- You have watched less than 30 minutes of content since that payment
Renewals
Subscriptions renew automatically. If a renewal charge catches you out, the same rule applies: request within 5 days of the renewal, having watched less than 30 minutes since it.
If you have already watched more than 30 minutes in the new period, we cannot refund it — but you can cancel immediately and keep access until the period ends. You will not be charged again.
Cancelling
Cancelling is not the same as a refund. When you cancel, billing stops and you keep access until the end of the period you have paid for. Nothing is refunded, because you retain what you bought.
Individual tutorial purchases
Some tutorials are sold individually rather than through a subscription.
The same terms apply: refundable within 5 days, if you have watched less than 30 minutes of that tutorial.
Because many of our tutorials run longer than 30 minutes, watching most of one means it has been used. We think that is fair — you cannot un-learn choreography.
When we will refund regardless
Some situations are our fault, and the 30-minute rule does not apply:
- You were charged twice for the same thing
- You were charged after cancelling
- The video would not play and we could not fix it
- A tutorial you bought individually was removed from the platform
- The content was materially not what was described
In these cases, tell us and we will refund you in full, whatever the timing.
What is not refundable
- Requests made more than 5 days after payment
- Billing periods where more than 30 minutes has been watched
- Accounts closed by us for breaching the Terms of Service — sharing credentials, redistributing content, or circumventing our content protections
- The remainder of a period after you cancel, since you keep access to it
How to request one
Email connect@theidals.com with:
- The email address on your account
- The date of the payment
- Briefly, why you would like a refund
You do not need to justify yourself at length. If you qualify, you qualify.
We will respond within 3 working days.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay.
Razorpay typically takes 5 to 7 working days to return money to your bank, card or UPI account. That timing is theirs, not ours — once we approve it, it is out of our hands.
We do not offer refunds as store credit, and we do not deduct a processing fee.
How we measure watch time
Watch time is calculated from the furthest point you reached in each tutorial, across every tutorial you have opened in that billing period.
If we decline a refund on this basis and you think it is wrong, ask. We can see the record and we will look at it properly.
If you disagree with our decision
Email our Grievance Officer at connect@theidals.com with "Refund grievance" in the subject line. A different person will review it.
We acknowledge within 7 days and aim to resolve within 30.
Metamove Studio Private Limited Vasant Kunj, Krishna Township, Ambadi Road Vasai West, Palghar 401202 Maharashtra, India